I'm Marcos,
nice to meet you.
I've been serving businesses since 2009 to find the best solutions for their products based on customers' feedback.
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Surprise and delight is my motto.
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When I am not on the job I am probably catching up on my favourite Marvel Superheroes, binge watching a show on Netflix or spending time with my pets: Thor (the cockatoo) Loki and Odin (the Sphinx cats). Discovering new places is also high on my list.
How I got started in user research
Back in 2008, when the Great Recession hit the world I decided to change career paths and signed up to study Graphic Design at Santa Monica College in California.
For the next 2 years I balanced studying and working full time. I was committed and finished the program with straight A's.
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My first job as a graphic designer started at ACTV8.ME where I found a passion for crafting excellent experiences combined with beautiful interfaces that surprised and delighted the users and created an industry buzz that brought new clients on board.
What I've been working on
During my time at A2B Australia Ltd/Cabcharge, I have brought my experience and skills to the taxi transport industry where I gained more experience in research, sharpened my tools around Human Centred Design, learned about the transport market, payments, analytics and emerging technologies that will change the way we travel and move things.
What I'm curious about
I'm interested in new technologies and the ways that they are going to affect the way we work and live in the future.